Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
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| Title | Summary | Updated |
|---|---|---|
| CRM Engage - Students | CRM Engage for Students Connect with resources/ask for assistance. Open CRM Engage ENGAGE allows currently enrolled students with a quick and easy way to connect with multiple resources.… | |
| CRM Engage - Faculty | CRM Engage for Faculty Refer students to resources. Open CRM Engage ENGAGE is a Customer Relationship Management (CRM) system designed to give AWC a set of data and… | |
| CRM Engage | CRM Engage Engage for Faculty Refer students to resources. ENGAGE offers faculty members a user-friendly early alert tool that enables them to refer students to various campus resources or… | |
| Canvas - Faculty | Open Canvas Check Canvas Status Canvas Faculty Support Course Evaluation Checklist The Course Evaluation Checklist was provided by Instructure as a guide for best practices in… | |
| Canvas - Students | Open Canvas Canvas 24/7 Support Check Canvas Status As part of AWC’s Strategic Plan objective focused on enhanced technology and our work to provide an amazing student experience,… | |
| Emergency Alerts @ AWC - Regroup Mass Notification System | Mass Notification System Regroup is the mass notification system used at Arizona Western College to communicate with all audiences during emergency situations. it is designed to enhance… | |
| Student Laptop Rental | Student Laptop Rental Laptop Rental Process How it works: Note: Students are able to rent laptops for the upcoming semester two weeks before the start of the semester. Pay the laptop rental… | |
| Microsoft Office 365 | Microsoft Office 365 One of the benefits of being a student or employee at Arizona Western College is access to Microsoft’s Office 365. What is Microsoft Office 365 Education? Office 365… | |
| Mailing Lists | Mailing Lists AWC Email Distribution Lists are created and maintained to effectively communicate with employees and students at AWC. The mailing lists are restricted so that only authorized senders… | |
| Account and Password | WHAT IS AN AWC NETID? The "AWC Net ID" is your AWC user account. This is the username that is used to provide you access to all AWC systems (student or faculty/staff), Canvas,… |