Welcome to AWC's support page! If you can't find the answers you need within the content below, you may contact the AWC Help Desk by e-mailing firstname.lastname@example.org OR by calling (928) 317-5892. Additionally, if you're on the Yuma campus, you can visit the Help Desk in the LR building.
The Help Desk's regular, semester hours of operation are Monday through Thursday from 7:00 a.m. to 10:00 p.m. and on Fridays from 8:00 a.m. - 5:00 p.m. Arizona time. Please call or e-mail the Help Desk for holiday, break, and summer hours as these do vary.
Scheduled Maintenance Window
During the 3rd week of each month AWC’s systems will be taken down from 10:00 p.m. to 6:30 a.m. Monday - Thursday to perform maintenance.
Outlook and TOROmail. Separate communication will be sent when these systems are taken off-line for maintenance.
Blackboard has its own schedule of Maintenance.
- May 24, 2017
- June 14, 2017
Ellucian systems (Colleague, WebAdvisor, Self Service, Web Intelligence) have a nightly maintenance window of 11:00 p.m. – 5:00 a.m.
Blackboard Learn Latency and Interruption [Interruption]Reported: 06/08/2017 - 11:50am
At about 11:50 Application Services and Distance Education received and confirmed reports of latency of our AWC Online/Blackboard Learn services. There is a corrupted reference to an image file and we're working to replace the reference. Blackboard Learn is operational, but if that image is not already cached by your browser, there is a delay as it tries to retrieve a background image file that it cannot find.
There is not yet an estimated time for replacing that reference and restoring the link. -Devin.
Colleague Non-Production DMI Updates [Scheduled Maintenance]Start: 06/12/2017 - 3:00am
End: 06/12/2017 - 8:00am
The Colleague Non-Production environments, including Education, Sandbox, and Development are being updated from 03:00 to 08:00 on the 12th of June. Please stay out of those environments until after 08:00 this morning.