Welcome to AWC's support page! If you can't find the answers you need within the content below, you may contact the AWC Help Desk by e-mailing email@example.com OR by calling (928) 317-5892. Additionally, if you're on the Yuma campus, you can visit the Help Desk in the LR building.
The Help Desk's regular, semester hours of operation are Monday through Thursday from 7:00 a.m. to 10:00 p.m. and on Fridays from 8:00 a.m. - 5:00 p.m. Arizona time. Please call or e-mail the Help Desk for holiday, break, and summer hours as these do vary.
Scheduled Maintenance Window
During the 3rd week of each month AWC’s systems will be taken down from 10:00 p.m. to 6:30 a.m. Monday - Thursday to perform maintenance.
Outlook and TOROmail. Separate communication will be sent when these systems are taken off-line for maintenance.
Blackboard has its own schedule of Maintenance.
- May 24, 2017
- June 14, 2017
Ellucian systems (Colleague, WebAdvisor, Self Service, Web Intelligence) have a nightly maintenance window of 11:00 p.m. – 5:00 a.m.
CRM Recruit and AWC Application process upgrade 27 October [Scheduled Maintenance]Start: 10/26/2017 - 7:00am
End: 10/26/2017 - 7:00am
The Website https://apply.azwestern.edu will be offline during a maintenance update between the hours of 01:00 and 03:00 on the 27th of October.
The Monthly Maintenance Release details are hosted by Ellucian's eCommunities thread and are detailed here: https://ecommunities.ellucian.com/message/170689. A separate login is required.