How can we help?

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Welcome

Welcome to AWC's support page! If you can't find the answers you need within the content below, you may contact the AWC Help Desk by e-mailing helpdesk@azwestern.edu OR by calling (928) 317-5892. Additionally, if you're on the Yuma campus, you can visit the Help Desk in the LR building.

The Help Desk's regular, semester hours of operation are Monday through Thursday from 7:00 a.m. to 10:00 p.m. and on Fridays from 8:00 a.m. - 5:00 p.m. Arizona time. Please call or e-mail the Help Desk for holiday, break, and summer hours as these do vary.

Contact Us

Help Desk

Campus Map helpdesk@azwestern.edu
Call: (928) 317-5892
Mon-Thurs: 7 a.m. - 10 p.m.
Fri: 8 a.m. - 5 p.m.
Submit a Help Desk Request

Scheduled Maintenance Window

During the 3rd week of each month AWC’s systems will be taken down from 10:00 p.m. to 6:30 a.m. Monday - Thursday to perform maintenance.

NOT included:

Outlook and TOROmail. Separate communication will be sent when these systems are taken off-line for maintenance.

Blackboard has its own schedule of Maintenance.

  • May 24, 2017
  • June 14, 2017

Ellucian systems (Colleague, WebAdvisor, Self Service, Web Intelligence) have a nightly maintenance window of 11:00 p.m. – 5:00 a.m.

Colleague-generated electronic mail and its delivery interruption. [Interruption]

Reported: 05/24/2017 - 9:52pm

It was confirmed by Application Services that an interruption in service between the Colleague application and student (Toro) and faculty/staff email (Exchange) is experiencing interruptions in delivery.  Not all mail sent by Colleague is being delivered to the target mailboxes.  This involves communication through the Communications Management tool and WebAdvisor.

We have created a ticket with the Ellucian Operations Center and have been actively troubleshooting with them today.  Ellucian will be engaging with the Amazon Web Services host as they continue to investigate the service interruption.  Some electronic mail messages are being delivered, but there is not reliable pattern for what mail is successful.  Bulk distribution of messages normally handled through Colleague should be requested through Help Desk at help.desk@azwestern.edu or 317-5892.  Please feel free to CC Application.Services@azwestern.edu so that we may assist Help Desk in processing your request.

There is no anticipated resolution time at the moment, but I will update this status when given more information. -Devin.