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Welcome

Welcome to AWC's support page! If you can't find the answers you need within the content below, you may contact the AWC Help Desk by e-mailing helpdesk@azwestern.edu OR by calling (928) 317-5892. Additionally, if you're on the Yuma campus, you can visit the Help Desk in the LR building.

The Help Desk's regular, semester hours of operation are Monday through Thursday from 7:00 a.m. to 10:00 p.m. and on Fridays from 8:00 a.m. - 5:00 p.m. Arizona time. Please call or e-mail the Help Desk for holiday, break, and summer hours as these do vary.

Contact Us

Help Desk

Campus Map helpdesk@azwestern.edu
Call: (928) 317-5892
Mon-Thurs: 7 a.m. - 10 p.m.
Fri: 8 a.m. - 5 p.m.
Submit a Help Desk Request

Scheduled Maintenance Window

During the 3rd week of each month AWC’s systems will be taken down from 10:00 p.m. to 6:30 a.m. Monday - Thursday to perform maintenance.

NOT included:

Outlook and TOROmail. Separate communication will be sent when these systems are taken off-line for maintenance.

Blackboard has its own schedule of Maintenance.

  • May 24, 2017
  • June 14, 2017

Ellucian systems (Colleague, WebAdvisor, Self Service, Web Intelligence) have a nightly maintenance window of 11:00 p.m. – 5:00 a.m.

Blackboard Learn Latency and Interruption [Interruption]

Reported: 06/08/2017 - 11:50am

At about 11:50 Application Services and Distance Education received and confirmed reports of latency of our AWC Online/Blackboard Learn services.  There is a corrupted reference to an image file and we're working to replace the reference.  Blackboard Learn is operational, but if that image is not already cached by your browser, there is a delay as it tries to retrieve a background image file that it cannot find.

There is not yet an estimated time for replacing that reference and restoring the link. -Devin.

Colleague Non-Production DMI Updates [Scheduled Maintenance]

Start: 06/12/2017 - 3:00am
End: 06/12/2017 - 8:00am

The Colleague Non-Production environments, including Education, Sandbox, and Development are being updated from 03:00 to 08:00 on the 12th of June.  Please stay out of those environments until after 08:00 this morning.