Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
Text and phone call sign-in codes end February 1, 2027
Starting February 1, 2027, Microsoft will no longer send multi-factor authentication (MFA) codes by text message or phone call, because these methods are increasingly targeted by phishing and SIM-swap attacks. If you verify your sign-in that way now, set up a new method before that date. Otherwise you may be blocked from signing in to email, Teams, OneDrive, and other Microsoft 365 services. We recommend students and employees use their phones with the free Microsoft Authenticator app to set up a passkey to login to their AWC accounts.
If you'd rather use your phone, a YubiKey is a good choice if you'd rather not use a personal smartphone, or don't have one. It's a small FIDO2 security key that plugs into your computer's USB port (or taps on a supported device) to confirm it's you. AWC recommends Yubico keys. They cost around $30 online and will soon be sold at the La Tiendita snack store in the MAC building. The Yubikey setup article can be found below in our support knowledge base.
Service Catalog
Knowledge Base Search
Enter your search below and click the apply button.
| Title | Summary | Updated |
|---|---|---|
| Payment Plan | Payment Plan Below are instructions for setting up a payment plan for tuition at Arizona Western College. How to Access TouchNet: Log into Self-Service Click on Student Finance … | |
| YubiKey Setup | Text and phone call sign-in codes end February 1, 2027 Starting February 1, 2027, Microsoft will no longer send multi-factor authentication (MFA) codes by text message or phone call, because these… | |
| Microsoft OneDrive | Microsoft OneDrive How do I get started using OneDrive? Visit Microsoft's Official Microsoft Video Training site. Upload and save files and folders to OneDrive Upload photos and files to… | |
| Canvas - Faculty | Open Canvas Check Canvas Status Canvas Faculty Support Course Evaluation Checklist The Course Evaluation Checklist was provided by Instructure as a guide for best practices in… | |
| Canvas - Students | Open Canvas Canvas 24/7 Support Check Canvas Status As part of AWC’s Strategic Plan objective focused on enhanced technology and our work to provide an amazing student experience,… | |
| Self-Service | What is Self-Service? The Self-Service system encompasses several modules that allow students to plan and register for classes (Student Planning), view their financial aid (Financial… | |
| Colleague SaaS Migration - Frequently Asked Questions | Colleague SaaS Migration — Frequently Asked Questions Arizona Western College is migrating its Colleague platform to Ellucian's latest Software as a Service (SaaS) environment — a project 18 months… | |
| CRM Engage - Students | CRM Engage for Students Connect with resources/ask for assistance. Open CRM Engage ENGAGE allows currently enrolled students with a quick and easy way to connect with multiple resources.… | |
| CRM Engage - Faculty | CRM Engage for Faculty Refer students to resources. Open CRM Engage ENGAGE is a Customer Relationship Management (CRM) system designed to give AWC a set of data and… | |
| CRM Engage | CRM Engage Engage for Faculty Refer students to resources. ENGAGE offers faculty members a user-friendly early alert tool that enables them to refer students to various campus resources or… |