Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
Text and phone call sign-in codes end February 1, 2027
Starting February 1, 2027, Microsoft will no longer send multi-factor authentication (MFA) codes by text message or phone call, because these methods are increasingly targeted by phishing and SIM-swap attacks. If you verify your sign-in that way now, set up a new method before that date. Otherwise you may be blocked from signing in to email, Teams, OneDrive, and other Microsoft 365 services. We recommend students and employees use their phones with the free Microsoft Authenticator app to set up a passkey to login to their AWC accounts.
If you'd rather use your phone, a YubiKey is a good choice if you'd rather not use a personal smartphone, or don't have one. It's a small FIDO2 security key that plugs into your computer's USB port (or taps on a supported device) to confirm it's you. AWC recommends Yubico keys. They cost around $30 online and will soon be sold at the La Tiendita snack store in the MAC building. The Yubikey setup article can be found below in our support knowledge base.
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| Title | Summary | Updated |
|---|---|---|
| Outlook | What is Focused inbox? One of the new features in Outlook. Focused Inbox separates your inbox into two tabs – Focused and Other. Your most important e-mail messages are on the Focused tab… | |
| OneDrive | Why can I only share my documents with some people? The Office 365 subscription is limited to only share files with other individuals who have an AWC student or employee account. Please note, if… | |
| Office 365 | One of the benefits of being a student or employee at Arizona Western College is access to Microsoft’s Office 365. What is Microsoft Office 365 Education? Office 365 is a Microsoft… | |
| Zoom | WHAT IS ZOOM? Zoom is an application that allows cross-platform chat and video conferencing. It’s a tool for meetings and communication wherever there is a WIFI or Cellular signal. The college… |