Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
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| Title | Summary | Updated |
|---|---|---|
| Microsoft Outlook | Microsoft Outlook What is Focused inbox? One of the new features in Outlook. Focused Inbox separates your inbox into two tabs – Focused and Other. Your most important e-mail messages are on the… | |
| Microsoft OneDrive | Microsoft OneDrive Why can I only share my documents with some people? The Office 365 subscription is limited to only share files with other individuals who have an AWC student or employee account… | |
| Managing Spam | Managing Spam Exchange Online Protection Exchange Online Protection (EOP) is an anti-spam solution provided by Microsoft utilized to protect the AWC mail environment. EOP protects against spam,… | |
| Phishing | What is Phishing? Phishing is a form of fraud in which the attacker tries to learn information such as login credentials or account information by masquerading as a reputable entity or person in… | |
| Printer | How do I set a printer as my default? Go to the search option Type “Control Panel” and press enter once its highlighted Select Hardware and Sound Devices and… | |
| Respondus LockDown Browser | In an effort to assist instructors in sustaining the integrity of course testing in the online format, Arizona Western College has integrated the Respondus Software LockDown Browser® and Monitor.… | |
| Find Available Rooms in 25Live | You will not be able to reserve your rooms from here. To submit a Reservation Request, go to the "Plan an Event" page or submit a reservation directly. Step 1: Go to https://25live.collegenet.com/… | |
| Open Wireless Network Disclaimer | You are about to access the Internet through a wireless Internet access node (the "Service") operated by Arizona Western College ("AWC"). The purpose of the Service is to provide free public wireless… | |
| Ethics Statement | Ethics Statement Access to the networks and information technology environment at Arizona Western College (AWC) is a priviledge and must be treated as such by all users of these systems. When you… | |
| Outlook | What is Focused inbox? One of the new features in Outlook. Focused Inbox separates your inbox into two tabs – Focused and Other. Your most important e-mail messages are on the Focused tab… |