Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
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| Title | Summary | Updated |
|---|---|---|
| Mailing Lists | Mailing Lists AWC Email Distribution Lists are created and maintained to effectively communicate with employees and students at AWC. The mailing lists are restricted so that only authorized senders… | |
| Account and Password | WHAT IS AN AWC NETID? The "AWC Net ID" is your AWC user account. This is the username that is used to provide you access to all AWC systems (student or faculty/staff), Canvas,… | |
| Verifying Email Sender On Mobile Devices (iOS and Android) | Verifying Email Sender On Mobile Devices (iOS and Android) 1. Launch the email application on your mobile device. 2. Choose the email that you want to verify the sender for. 3. On most email… | |
| Printing - Students | Printing - Students Printing is available for students in the Student Success Center and Library. For more information or troubleshooting, staff at each of the locations above can offer… | |
| Multi Factor Authentication (MFA) | What is MFA? Multi-factor authentication (MFA) is used to ensure that digital users are who they say they are by requiring that they provide at least two pieces of evidence to prove their identity.… | |
| Voicemail | Access your AWC Voicemail while Out of the Office There are two different ways employees can access their AWC voicemail box while away from their phone and/or outside of the campus… | |
| Technology Acceptable Use Policy | AWC Technology Acceptable Use Policy PURPOSE The Arizona Western College computer network and technology facilities represent a commitment to provide a workplace with modern computing tools and… | |
| Equipment Loan Agreement | I agree that I am responsible for returning this equipment on time and in the same condition as when I borrowed it. I understand that: When I return the equipment, it will be inspected. If the… | |
| Equipment Loan Agreement - Student Use | Equipment Loan Agreement - Student Use I agree that I am responsible for returning this equipment on time and in the same condition as when I borrowed it. I understand that: If, after an ITSS… | |
| Microsoft Outlook | Microsoft Outlook What is Focused inbox? One of the new features in Outlook. Focused Inbox separates your inbox into two tabs – Focused and Other. Your most important e-mail messages are on the… |