Professional IT Support

CERT - Occupational Certificate

Provide learners with a working knowledge in troubleshooting, customer service, networking, operating systems, system administration and security.

Program Purpose

Graduates will demonstrate basic knowledge in IT Support that will prepare them to obtain an entry-level position within the field.

Learning Outcomes

  • Core IT support concepts include troubleshooting, customer service, networking, system administration, operating systems, and security.
  • Utilize hardware and software management, including assembling computers, managing device software, and writing effective support documentation.
  • Work with Linux, cloud computing, and command-line interfaces.
  • Work with networking technologies, including practical applications, troubleshooting, and an overview of cloud solutions.
  • Understand information security, including threat mitigation, encryption, and implementing authentication, authorization, and accounting into network security solutions.

Program Map

Recommended Program Map / Program Requirements

The recommended plan below meets the requirements to complete this program.  For official requirements, visit the AWC Catalog. If the recommended classes listed below don’t fit your schedule or interests, you can take alternate classes. 

To get started on your personalized Academic Plan, visit the Academic Planning page or schedule an appointment to meet with an advisor.

One Semester

Course Course Title Credits Area
PIT 100 IT Support: Technical Support Fundamentals 2 Major Requirement
PIT 101 IT Support: Computer Networking 3 Major Requirement
PIT 102 IT Support: Operating Systems 3 Major Requirement
PIT 103 IT Support: System Administration 2 Major Requirement
PIT 104 IT Support: IT Security and Google Certification 2 Major Requirement
Open the program map above to view the recommended classes to complete the program. You can also print the program map using the button above.