Hotel and Restaurant Management
The Hotel and Restaurant Management program is designed to develop a student’s professional and technical competence in preparation for a leadership role in the hospitality industry including tourism, lodging, and food service enterprises. An Associate in Arts (AA) degree in Hotel and Restaurant Management will ready students to transfer to a university. This degree can lead to a locally obtained bachelor’s degree in Hotel and Restaurant Management from the Northern Arizona University – Yuma Branch Campus.
Graduates of these programs will successfully complete the following learning outcomes:
- Identify characteristics of the hospitality and tourism industry and trends affecting today’s operation and guest service professionals
- Identify the components of the guest experience and strategy to meet guest expectations
- Describe the appropriate skills, knowledge, and abilities of excellent service staff and methods to train and develop guest service professionals
- Describe techniques in assessing quality during the guest service experience
- Define the roles and functions of housekeeping and engineering professionals of a property
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Degree(s) / Certificates(s)
|Hotel Restaurant Management - A.A. Transfer Degree|
Successful completion of this program may lead to a variety of employment opportunities in social work or other human services with continued education. Below are examples of related occupations and annual mean wages in Arizona according to a May 2020 State Occupational Employment and Wage Estimates Report from the U.S. Bureau of Labor Statistics.
|Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.
|Nonrestaurant Food Servers
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.
|First-Line Supervisors of Housekeeping and Janitorial Workers
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
|Chefs and Head Cooks
Direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.
|Meeting, Convention, and Event Planners
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
|Food Service Managers
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
|Property, Real Estate, and Community Association Managers
Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties.
|Market Research Analysts and Marketing Specialists
Research conditions in local, regional, national, or online markets. Gather information to determine potential sales of a product or service, or plan a marketing or advertising campaign. May gather information on competitors, prices, sales, and methods of marketing and distribution. May employ search marketing tactics, analyze web metrics, and develop recommendations to increase search engine ranking and visibility to target markets.
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers. Develop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.
Business/Computer Information Systems
Hours of Operation
|Stuart Gibson||Associate Dean of Business, Social and Behavioral Sciences||(928) 317-6417||Stuart.Gibson@azwestern.edu|