Public Safety Dispatch

Program Description

The Public Safety Dispatchers' Basic Certificate introduces the necessary skills and knowledge to work in a public safety communications center in a productive and professional manner. The course also prepares each student for the basic roles, responsibilities, and duties of a public safety dispatcher within the public safety agency.

The Public Safety Dispatcher Course exists to provide students with an initial orientation and basic training. The instructional content and teaching methodologies in this course are present to better train new students in the increasingly complex role and function of the public safety dispatcher. Effective initial training is critical for public safety dispatchers to acquire the necessary skills, knowledge, and abilities in order to provide quality service to the public and the agencies they serve. Introduces new dispatchers to the basic requirements of their jobs. Certifications include basic telecommunicator and emergency medical dispatcher.

Upon satisfactory completion of this course, students will be able to:

  • Understand and identify the functions and responsibilities of the three (3) components of the Criminal Justice System: Law Enforcement, Judicial and Corrections
  • Understand the function of Fire and EMS services
  • Apply professionalism and ethics 
  • Apply interpersonal communication 
  • Apply and demonstrate telephone technology and procedures 
  • Understand concepts of missing persons, domestic violence, community policing, and cultural diversity.
  • Understand concepts of hate crimes, gang awareness, child abuse, elder abuse, and dependent adult abuse
  • Apply law enforcement telecommunication and radio procedures 
  • Understand referral services 
  • Apply critical incident management 
  • Apply wellness management

It would be best if you met with your advisor at least once a semester to discuss:

  • Course selection prior to registration
  • Adding or dropping courses or taking a course credit/no credit, and how this will affect your academic standing, financial aid, or other issues
  • Options for majors, thinking about changing directions, or want to talk to someone to clarify your thoughts about how well a particular major may fit you
  • Any problems which affect academic performance, including academic progress and personal strengths and challenges
  • Concerns about your study skills or difficulties with your coursework
  • Academic probation or jeopardy of dismissal
  • Career choices, study abroad, and internships
  • College policies and procedures
  • Final graduation requirements (at least one semester prior to expected graduation)

If you are exploring a major or a particular career interest but have not yet declared a major, you are also encouraged to talk to an advisor or a faculty member in the department which offers that major.

Degree(s) / Certificates(s)

Title Local Bachelor's
Basic Public Safety Dispatch - CERT Occupational Certificate -

Contact Information

Faculty/Staff Contact(s)
Name Title Phone Email
Lee Altman Professor of Heating, Ventilation and Air Conditioning (928) 344-7749