Gain an understanding of front and back-office skills to prepare for direct employment in a medical practice setting. Front office functions include checking patients in & out upon arrival & departure, phone etiquette, and scheduling appointments, working in electronic health records. Basics of billing and coding in the office. Back office skills such as recording vital signs, electrocardiograms, laboratory procedures, medication administration, and assisting the healthcare provider in special procedures are included. The laboratory and externship experiences are designed to give the student hands-on application of procedures in a medical office setting. After completing the program, the successful student is eligible to take the National Health Career Association (NHA) exam for Certified Medical Assistant (CCMA).