Customer Service Driven Success Webinar

Customer Service-Driven Success

Great customer service isn't just a “nice to have”—it's a competitive edge. In this one-hour webinar, small business owners will learn how to create memorable customer experiences that drive repeat business and word-of-mouth referrals.

Yuma Chamber of Commerce Exclusive Webinar

Please watch for this webinar to be available to the general public in Summer 2025!

Date(s)/Cost

Details

Key Customer Service Topics Covered:

• How to handle complaints with confidence and empathy

• Simple strategies to exceed customer expectations

• Creating consistency across in-person, phone, and online interactions

• Building a service culture—even if you’re the only employee

• Whether you run a retail store, service business, or online shop, this session will equip you with practical tools to strengthen relationships and grow your brand through exceptional service.

Financial Aid
This course is not eligible for Financial Aid

What You'll Learn

Upon completion of the class students will be able to:

• Techniques for turning customer complaints into loyalty-building moments

• Creative ways to go above and beyond without increasing costs

• Tips for ensuring every customer interaction—whether face-to-face, over the phone, or online—feels consistent and professional

• Guidance on building a service-driven mindset, even in solo or small team settings

• Practical methods for training employees to deliver exceptional customer service with confidence and consistency.

Who should take the course?

• Small business owners looking to improve customer satisfaction

• Supervisors and team leads responsible for front-line staff

• Entrepreneurs running retail stores, service businesses, or online shops

• New managers who want to build strong customer service skills

• Employees tasked with training or mentoring others on customer service

• Anyone seeking practical, low-cost strategies to strengthen customer relationships

Registration Hours: Mon - Thurs 8AM - 5PM, Fri 8AM - 4PM payments accepted via online, phone, or walk-in. Please make checks payable to AWC. Visa, MasterCard, and Discover cards accepted.
Refund/Cancellation Policy: A 100% refund will be granted if a request is made 2 business days prior to the start of class. A 50% refund will be issued if notice is received less than 2 business days prior to class. No refunds will be issued after the first day of class.