Excellent Customer Service

Excellent Customer Service

Excellent customer service is about treating every customer with respect, empathy, and professionalism while addressing their needs with care and efficiency. It involves actively listening, communicating clearly, and creating positive interactions that leave customers feeling valued. Great service also means staying calm under pressure and handling challenges in a way that strengthens trust. By consistently delivering thoughtful, solution‑focused support, we build lasting relationships and elevate the overall customer experience.

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Date(s)/Cost

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Details

🌟Field of Interest

Customer Service Professionals

🏅 Type of Certification

Upon successful completion, you’ll receive a Certificate of Completion

💲 Financial Aid

This course is not eligible for Financial Aid

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📘 What You’ll Learn

Upon completion of the class students will be able to:

• ✨ Understand the core concepts and real benefits of delivering extraordinary customer service

• 🎯 Set clear, high‑quality customer service standards for your own area or team

• 🤝 Build strong customer rapport through authentic, positive interactions

• 👂 Sharpen your listening skills to better understand customer needs

• 📞 Confidently take control of every call and guide conversations effectively

• 👍 Say “no” in a positive, customer‑focused way

• 😌 Stay calm and centered—even when a customer is upset

• 🔥 Cool down a “hot” customer with proven de‑escalation techniques

• 💆 Use strategies that prevent burnout and help you maintain your best self

🚀 Career Opportunities

Mastering extraordinary customer service skills opens the door to a wide range of people‑focused careers. 

🎯 Who Should Take the Course?

This course is ideal for anyone who interacts with customers—either in person or over the phone—and wants to elevate their communication and service skills. It’s especially valuable for front‑line staff, call center representatives, office assistants, receptionists, support teams, and service‑focused professionals looking to build stronger rapport and handle challenging situations with confidence. Supervisors and team leads who want to model or reinforce exceptional customer service standards will also benefit.

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Registration Hours: Mon - Thurs 8AM - 5PM, Fri 8AM - 4PM payments accepted via phone, or walk-in. Please make checks payable to AWC. Visa, MasterCard, and Discover cards accepted.
Refund/Cancellation Policy: A 100% refund will be granted if a request is made 2 business days prior to the start of class. A 50% refund will be issued if notice is received less than 2 business days prior to class. No refunds will be issued after the first day of class.