Excellent Customer Service
Excellent customer service means treating every customer with respect, empathy, and professionalism while resolving their needs efficiently. It’s about making each interaction positive and memorable to build lasting trust.
Date(s)/Cost
Friday
10/03/2025
9:00am - 1:00pm
AWC Reskilling & Technology Center
1351 S Redondo Center Dr.
Yuma, AZ 85365
$87.00
Seating is limited. TO REGISTER & PAY CALL (928) 317-7674
Details
Field of Interest
Customer Service Professionals
Type of Certification
Certificate of Completion
Financial Aid
This course is not eligible for Financial Aid
What You'll Learn
Upon completion of the class students will be able to:
- Explore the concepts and benefits of extraordinary customer service
- Set extraordinary customer service standards for your area
- Identify ways of building customer rapport
- Improve your listening skills
- Take control of every call
- Say “no” in a positive way
- Remain calm when the customer is upset
- Cool down a hot customer
- Implement strategies to avoid burnout
Career Opportunities
Any type of career would benefit from this training.
Who should take the course?
Anyone wanting to improve their customer service skills.
Registration Hours: Mon - Thurs 8AM - 5PM, Fri 8AM - 4PM payments accepted via phone, or walk-in. Please make checks payable to AWC. Visa, MasterCard, and Discover cards accepted.
Refund/Cancellation Policy: A 100% refund will be granted if a request is made 2 business days prior to the start of class. A 50% refund will be issued if notice is received less than 2 business days prior to class. No refunds will be issued after the first day of class.