Customer Service Driven Success Webinar

Customer Service-Driven Success

Great customer service isn’t just a “nice to have”—it’s a powerful competitive advantage for small businesses. In this one‑hour webinar, you’ll learn how to turn customer complaints into loyalty‑building moments by responding with clarity, empathy, and solutions that rebuild trust. You’ll also explore creative ways to go above and beyond without increasing costs, using thoughtful gestures, streamlined systems, and memorable personal touches. The session covers how to deliver consistent, professional service across every interaction—whether face‑to‑face, over the phone, or online. You’ll also gain practical strategies for building a service‑driven mindset and training employees to provide exceptional care with confidence and consistency.

Yuma Chamber of Commerce Exclusive Webinar

---

Date(s)/Cost

---

Details

Key Customer Service Topics Covered:

• 💬 Handle complaints with confidence and empathy — turn tough moments into trust‑building opportunities.

• ⭐ Use simple strategies to exceed customer expectations and create memorable experiences that keep people coming back.

• 🔄 Create consistency across in‑person, phone, and online interactions so customers feel supported no matter how they connect with you.

• 🧱 Build a strong service culture—even if you’re a team of one—by setting standards that reflect your brand’s values every day

• Whether you run a retail shop, service business, or online store, this session gives you practical tools to strengthen relationships and grow your brand through exceptional service.

💲 Financial Aid

This course is not eligible for Financial Aid

---

📘 What You’ll Learn

Upon completion of the class students will be able to:

• 🔁 Techniques for transforming customer complaints into loyalty‑building moments by responding with clarity, empathy, and solutions that restore trust.

• 🎨 Creative ways to go above and beyond—without increasing costs through thoughtful gestures, smart systems, and memorable personal touches.

• 📞 Tips for making every interaction—face‑to‑face, phone, or online—feel consistent and professional, no matter the channel.

• 💡 Guidance on building a service‑driven mindset, even when you’re a solo operator or leading a small team.

• 🧭 Practical methods for training employees to deliver exceptional service with confidence, consistency, and genuine care

🎯 Who Should Take the Course?

• 🛍️ Small business owners eager to boost customer satisfaction and create repeat business through standout service

• 👥 Supervisors and team leads guiding front‑line staff who interact with customers every day

• 🧑‍💻 Entrepreneurs running retail stores, service‑based businesses, or online shops who want to elevate their customer experience

• 🚀 New managers building strong customer service skills to lead with confidence and clarity

• 🎓 Employees responsible for training or mentoring others on delivering exceptional service

• 🤝 Anyone looking for practical, low‑cost ways to strengthen customer relationships and build long‑term loyalty

---

Registration Hours: Mon - Thurs 8AM - 5PM, Fri 8AM - 4PM payments accepted via online, phone, or walk-in. Please make checks payable to AWC. Visa, MasterCard, and Discover cards accepted.
Refund/Cancellation Policy: A 100% refund will be granted if a request is made 2 business days prior to the start of class. A 50% refund will be issued if notice is received less than 2 business days prior to class. No refunds will be issued after the first day of class.