Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
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| Title | Summary | Updated |
|---|---|---|
| Managing Spam | Managing Spam Exchange Online Protection Exchange Online Protection (EOP) is an anti-spam solution provided by Microsoft utilized to protect the AWC mail environment. EOP protects against spam,… | |
| Phishing | What is Phishing? Phishing is a form of fraud in which the attacker tries to learn information such as login credentials or account information by masquerading as a reputable entity or person in… | |
| Printer | How do I set a printer as my default? Go to the search option Type “Control Panel” and press enter once its highlighted Select Hardware and Sound Devices and… | |
| Respondus LockDown Browser | In an effort to assist instructors in sustaining the integrity of course testing in the online format, Arizona Western College has integrated the Respondus Software LockDown Browser® and Monitor.… | |
| Find Available Rooms in 25Live | You will not be able to reserve your rooms from here. To submit a Reservation Request, go to the "Plan an Event" page or submit a reservation directly. Step 1: Go to https://25live.collegenet.com/… | |
| Open Wireless Network Disclaimer | You are about to access the Internet through a wireless Internet access node (the "Service") operated by Arizona Western College ("AWC"). The purpose of the Service is to provide free public wireless… | |
| Ethics Statement | Ethics Statement Access to the networks and information technology environment at Arizona Western College (AWC) is a priviledge and must be treated as such by all users of these systems. When you… | |
| Outlook | What is Focused inbox? One of the new features in Outlook. Focused Inbox separates your inbox into two tabs – Focused and Other. Your most important e-mail messages are on the Focused tab… | |
| OneDrive | Why can I only share my documents with some people? The Office 365 subscription is limited to only share files with other individuals who have an AWC student or employee account. Please note, if… | |
| Office 365 | One of the benefits of being a student or employee at Arizona Western College is access to Microsoft’s Office 365. What is Microsoft Office 365 Education? Office 365 is a Microsoft… |