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Event Details
By the end of the workshop, students should be able to:
Communicate Effectively with Customers
- Understand the importance of tone, body language, and word choice.
- Practice active listening and empathy in customer interactions.
Demonstrate Professionalism
- Maintain a positive and respectful attitude in all situations.
- Represent the organization’s values through consistent behavior.
Handle Difficult Situations
- Respond calmly and constructively to customer complaints or frustration.
- Use de-escalation techniques and problem-solving strategies.
Create Positive Customer Experiences
- Identify customer needs and exceed expectations.
- Build rapport and trust through personalized service.
Work as a Team
- Support colleagues in delivering excellent service.
- Share best practices and contribute to a positive work environment.
Apply Skills Through Practice
- Participate in role-playing scenarios and group discussions.
- Reflect on real-life examples and apply lessons learned.
Admissions and Additional Details
To register and submit payment, please click the “Click Here To Register Here” button above to access the official registration and payment portal.
📍 Visit us in person: 1351 S Redondo Center Dr., Yuma, AZ 85365
📞 Call us: 928-317-7674
We’re here to support your journey—let’s get you enrolled and on your way!
Location Details
This workshop will take place at the AWC Reskilling & Technology Center.
1351 S Redondo Center Dr.
Yuma, AZ, 85365
Attachment(s)
Excellent Customer Service 10.10.25.pdf