Professional IT Support Training

Professional IT Support Training

Graduates will demonstrate basic knowledge in IT Support that will prepare them to obtain an entry-level position within the field.

Date(s)/Cost

Details

Field of Interest
This online training program provides the skills you need for an introductory-level job in IT support, with no relevant experience required. You’ll learn about troubleshooting and customer care, networking, operating systems, system administration, and security.

Type
Students who successfully complete the course requirements will earn college credit and an occupational certificate from Arizona Western College.

What You'll Learn

Competencies to be achieved:

• Students will be introduced to the world of Information Technology, or IT. Students will learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.
• Provides a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
• Through a combination of video lectures, demonstrations, and hands-on practice – students will learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
• Students will transition from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. Students learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that students will understand everything from typical cloud infrastructure setups to how to manage cloud resources. Also covered is how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, students will learn how to recover your organization’s IT infrastructure in the event of a disaster.
• Covered is a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. Students will learn some background of encryption algorithms and how they’re used to safeguard data. Then, dive into the three A’s of information security: authentication, authorization, and accounting. Also covered is network security solutions, ranging from firewalls to Wi-fi encryption options and putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

Who should take the course? 

Displaced workers looking for valuable training to re-enter the workforce.

Registration Process:   Because students earn college credit from Arizona Western College, application and admission to AWC is required.  Interested students will meet with an AZ Quest Grant Coordinator to determine eligibility for the program.

Refund/Cancellation Policy: https://www.azwestern.edu/paying-for-college

Arizona Quest Disaster Recovery Dislocated Worker Grant, funded 100% by the U.S. Department of Labor.  The funding amount for FY23/24 is $2,647,694.

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.