Former student shares Public Safety Dispatcher Academy experience
January 24, 2019AWC now accepting applications for late-start program until Feb. 15 deadline
Yuma, AZ (January 24, 2019) – Before becoming a dispatcher, Shanell Hernandez had the impression that the job only entailed answering 911 calls. She quickly learned that the position involved so much more than just picking up the phone.
“It’s not just taking calls, you’re actually helping people over the phone,” said Hernandez. “You’re like a first responder in a way, because when someone calls 911, you’re technically the first responder until law enforcement arrives on scene.”