College Employee & Student Satisfaction

Student and employee satisfaction define what Arizona Western College believes is excellence and high-quality standards. The staff designed and administered a questionnaire to study academic, social, and environmental aspects of satisfaction within the college. This study assists the college administration and instructors with their quality-assurance initiatives, focusing priorities, and with implementing resources to increase community satisfaction. 

For the first time in Fall 2013, we measured employee satisfaction. While Arizona Western College data are baseline data for comparison in the future, comparative results were available from other two-year colleges across the nation who took the same survey.

2013 Information:

The College Employee Satisfaction Survey was administered in September-October 2013 in cooperation with Noel-Levitz.

The survey was collected online during work hours in Fall 2013. There were 347 respondents. Please see the following links to view results and how we compared to community colleges across the nation.

Survey results-AWC Fall CESS
Survey results-Fall CESS national comparison
Presentation summarizing results

For further information on this survey, please contact Institutional Effectiveness, Research, and Grants at (928) 344-7620.

Arizona Western College regularly measures student satisfaction. Beginning in Fall 2010, we began using the Student Satisfaction Inventory by Noel-Levitz to gather baseline and comparison data every two years. A benefit of this instrument is that comparative results are available from other two-year colleges across the nation and in the Western States who took the same survey at the same time.

2016 Information:

The survey was collected in class in October 2016. Please see the following links to view results.

Form/File Name Downloads
Survey results-AWC Fall 2016 Download
Survey results-Fall 2016 western states comparison Download
Survey results-Fall 2016 national comparison Download
Presentation summarizing Fall 2016 results Download
SSI Interpretive Guide Download
Fall 2016 local questions Download

2014 Information:

The survey was collected in class in December 2014. Please see the following links to view results compared to community colleges across the nation and western states, and compared to 2010 results. A link also provides the 10 local additional questions asked.

Form/File Name Downloads
Survey results-AWC Fall 2014 Download
Survey results-Fall 2014 western states comparison Download
Survey results-Fall 2014 national comparison Download
Presentation summarizing Fall 2014 results Download
Fall 2014 local questions Download

2012 Information:

The survey was collected in class in December 2012. Please see the following links to view results compared to community colleges across the nation and western states, and compared to 2010 results. A link also provides the 10 local additional questions asked.

Form/File Name Downloads
Survey results-AWC Fall 2012 Download
Survey results-Fall 2012 western states comparison Download
Survey results-Fall 2012 national comparison Download
Presentation summarizing Fall 2012 results Download
Fall 2012 local questions Download

2010 Information:

The survey was collected in class in September 2010. Please see the following links to view results compared to community colleges across the nation and western states. A link also provides the 10 local additional questions asked.

Form/File Name Downloads
Survey results-Fall 2010 western states comparison Download
Survey results-Fall 2010 national comparison Download
Presentation summarizing Fall 2010 results Download
Fall 2010 local questions Download

For further information on this survey, please contact Institutional Effectiveness, Research, and Grants at 928.344.7620.