Super Manager Training

Our Super Manager Training Academy provides managers at all levels with the necessary know-how to help their employees grow in their abilities and motivate them to go above and beyond expectations. Participants will explore the qualities, behaviors, skills, and tools to help them become the manager everyone wants. 

In your role as manager, overseeing employee performance is an essential part of the job. But it's more than just ensuring a timely schedule of operations and quality production. Organizations that surpass expectations with unmatched success ensure employees receive the necessary support, resources, and guidance to get the job done. It takes a special kind of manager - a Super Manager- to increase employee engagement and satisfaction in the workplace.

Learning Outcomes

  • Recognize and learn to balance the qualities of a “super manager” 
  • Develop self-awareness of your managerial skills and display attentiveness to your employees 
  • Demonstrate consistency in your values, attitude, and behavior 
  • Display humility and confidence in your decisions as a manager and the capabilities of your employees 


What You'll Learn

Curriculum Overview

Day 1: Supervisory Rolls and Responsibilities
  • 1.1 Identify roles and responsibilities of successful supervisor
  • 1.2 Identify basic ways that organizations are structured
  • 1.3 Discuss the benefits and challenges of delegation
  • 1.4 Explain methods used to maintain positive relations with employees, managers and peers.
  • 1.5 Describe steps and guidelines to effective, rational decision making, both as a supervisor as well as group decision making

Day 2: Modern Leadership Challenges Pt. 1

  • 2.1 List the characteristics of a strong & influential leader
  • 2.2 Discuss the impact of work culture on effectiveness & leadership

Day 3: Modern Leadership Challenges Pt. 2

  • 3.1 Identify ways organizations measure their success in continuous quality improvement.
  • 3.2 Describe guidelines for maintaining an environment where creativity thrives.

Day 4: Communication

  • 4.1 Describe process of communication
  • 4.2 Describe techniques for communicating effectively
  • 4.3 Identify barriers to communication and how to avoid
  • 4.4 Characteristics of effective listening
  • 4.5 Distinguish between verbal/nonverbal messages
  • 4.6 Identify the ways in which communication flows within an org.

Day 5: Motivation and Behavior

  • 5.1 Complete TotalSDI online assessment
  • 5.2 Identify the relationship between motivation and performance
  • 5.3 Describe theories of motivation
  • 5.4 Define relationship awareness theory
  • 5.5 Compare self-management and relationship management
  • 5.6 Identify ways supervisors can motivate employees

Day 6: Conflict Management

  • 6.1 Describe the 4 types of conflict
  • 6.2 Explore connection between conflict and MVS
  • 6.3 Define conflict sequence
  • 6.4 Identify ways to detect conflict in others
  • 6.5 Apply conflict sequence to workplace examples
  • 6.6 Identify strategies to minimize unnecessary conflict

Day 7: Organizational Methods

  • 7.1 Identify time wasters and strategies to gain control over time
  • 7.2 List factors contributing to employee stress (mask-relating style)
  • 7.3 Summarize consequences of employee stress
  • 7.4 Identify ways organizations, including supervisors, can help employees manage stress

Day 8: Change Management

  • 8.1 Describe how change relates to conflict
  • 8.2 Identify sources of change and explain why employees and supervisors resist
  • 8.3 Discuss strategies to overcome resistance to implement change
  • 8.4 Identify generational characteristics and their impact on workplace

Day 9: Organizational Power and Politics

  • 9.1 Identify common strategies for organizational politics
  • 9.2 Describe types of power supervisors can have
  • 9.3 Review historical leaders and their leadership style
  • 9.4 Compare leadership styles and success

Day 10: Selecting Employees

  • 10.1 Discuss common roles for supervisors in the selecting, interviewing, testing, and hiring of employees (selecting process)
  • 10.2 Possible sources of employees
  • 10.3 Summarize the requirements of antidiscrimination law
  • 10.4 Explain how decisions are affected by the Americans with Disabilities Act (ADA)
  • 10.5 Describe the requirements of the Immigration Reform Control Act (IRCA) of 1986

Day 11: Providing Orientation and Training

  • 11.1 Summarize reasons for conducting an interview and discuss how a supervisor and HR can work together to conduct an orientation
  • 11.2 Identify methods for conducting an orientation
  • 11.3 Describe the training cycle
  • 11.4 Explain how supervisors can decide when employees need training and what are the three major types of training  
  • 11.5 Describe how a supervisor can use coaching and mentoring to support training
  • 11.6 Discuss how a supervisor can evaluate the effectiveness of training

Day 12: Appraising Performance

  • 12.1 Summarize the benefits of conducting performance appraisals
  • 12.2 Identify the steps in appraising performance systematically
  • 12.3 Discuss guidelines for avoiding discrimination in performance appraisals
  • 12.4 Compare types of appraisals12.5 Describe sources of bias in appraising performance
  • 12.6 Explain the purpose of conducting performance appraisal interviews
  • 12.7 Tell how supervisors should prepare for a performance appraisal interview
  • 12.8 Describe guideline for conducting interviews



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Seating is limited. TO REGISTER & PAY CALL (928) 317-7674

*current BLS is required
*self-assessment must be completed/passed with 70% and certificate must be emailed/submitted prior to class

Registration Hours: Mon - Thurs 8AM - 5PM, Fri 8AM - 4PM payments accepted via phone, mail or walk-in. Please make checks payable to AWC. Visa, MasterCard, and Discover cards accepted.

Refund/Cancellation Policy: A 100% refund will be granted if a request is made 2 working days prior to the start of class. A 50% refund will be issued if notice is received less than 2 working days prior to class. No refunds will be issued after the first day of class. If a class is canceled due to low registration we will contact you 2 working days prior.