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Office 365 FAQ's 

What is Office 365 Education and why is AWC moving to it? 

  • Office 365 is a Microsoft hosted messaging solution that delivers the capabilities of Microsoft Outlook as a cloud-based service. This means your email services and data will be in data centers owned and managed by Microsoft. 

  • It gives users a rich and familiar access to email, calendar and contacts allowing access by PC's, Mac, the web and mobile devices.

  • It offers improved security, service reliability and significant storage increases, while reducing the support load of Infrastructure staff. Users will be able to store up to 100GB of email. 

When is this going to happen? 

Faculty and Staff at AWC will be migrated to Microsoft Office 365 beginning April 1st, 2019

What will happen during the move? 

  • Migration will take from two to three hours depending on user's mailbox size.

  • During this time we will migrate your email and your voicemail. While your voicemail is migrating, you may not receive the voicemail converted into email, but you can still check it on your phone. You will begin receiving voicemails as emails once your voicemail migration is complete.

  • You will need to re-record your voicemail greeting if you used a custom greeting.

Will my mobile device continue to work? 

You may need to reconfigure your mobile device. Please see the Support area of the website for tutorials on different phone configurations.

Does Office 365 provide more than just email? When will I be able to access it?  

Office 365 also provides the following software Word, PowerPoint, OneDrive, Excel, OneNote, Teams, Forms, Sway and many more that you can find inside the Office 365 Portal. 

How does this compare to the student experience? 

Faculty and Staff will have access to the same Office 365 resources, the two experience will now be aligned.

I have archived email in a .PST file, what will happen to that? 

Your archived .PST file will be imported to the new Office 365 utilizing the 100GB storage quota.

How can I download Office 365? 

Microsoft Office is available for anyone with an active AWC User ID by logging onto the Office 365 portal at https://portal.office.com using your User ID in the format firstname.lastname@azwestern.edu. 

Where can I access support and training materials? 

You can access materials at https://support.office.com  

What do I do if I need help? 

If you need help with Office 365 please call the AWC Help Desk at (928) 317-5892 or email at helpdesk@azwestern.edu. You can also look for Office 365 help online at https://support.office.com.