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Welcome to the Support Center

We provide instructions and tutorials for many of the common technical questions and troubleshooting issue our users encounter. The Help Desk's regular, semester hours of operation are Monday through Thursday from 7:00 a.m. to 10:00 p.m. and on Fridays from 8:00 a.m. - 5:00 p.m. Arizona time. Please call (928) 317-5892  or e-mail the Help Desk for holiday, break, and summer hours as these do vary.

Scheduled Maintenance Window

During the 3rd week of each month AWC’s systems will be taken down from 10:00 p.m. to 6:30 a.m. Monday - Thursday to perform maintenance.

NOT included:

  • Outlook and TOROmail. Separate communication will be sent when these systems are taken off-line for maintenance.
  • Blackboard has its own schedule of Maintenance.

Ellucian systems (Colleague, WebAdvisor, Self Service, Web Intelligence) have a nightly maintenance window of 11:00 p.m. – 5:00 a.m.

Need more Help? Request a new Support Topic?

Contact the Help Desk at (928) 317-5892 (75892) or helpdesk@azwestern.edu. You can also fill out a webform.

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