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Welcome to the Support Center

We provide instructions and tutorials for many of the common technical questions and troubleshooting issues our users encounter. The Service Desk's regular, semester hours of operation are Monday through Thursday from 7:00 a.m. to 10:00 p.m. and on Fridays from 8:00 a.m. - 5:00 p.m. Arizona time. Please call (928) 317-5892  or e-mail the Service Desk for holiday, break, and summer hours as these do vary.

Scheduled Maintenance Window

During the 3rd week of each month, AWC’s systems will be taken down from 10:00 p.m. to 6:30 a.m. Monday - Thursday to perform maintenance.

NOT included:

  • Outlook will have separate communication that will be sent when these systems are taken off-line for maintenance.
  • Blackboard has its own schedule of maintenance.
  • Ellucian systems (Colleague, WebAdvisor, Self Service, Web Intelligence) have a nightly maintenance window of 11:00 p.m. - 5:00 a.m.