The Arizona Western College Service status page is the home for real-time and historical information on our various enterprise system performance.

Contact Help Desk at (928) 317-5892 to report a new system interruption. Details regarding currently reported or closed enterprise system performance should be directed to the Manager of Application Services at (928) 317-6008.


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E.g., 09/19/2017

Sep 13, 2017

Outbound Call Issue [Interruption]

Resolved

The issue has been resolved.  Thank you for your patience.  Please contact the Help Desk by calling 928.581.2629 or by e-mailing 928.317.5892 if you experience any residual effects. 

Updated 5 days 16 hours ago
Investigating

District-wide, we are unable to dial telephone numbers outside the network.  In other words, we can dial each other’s extensions successfully, but we cannot dial “8” and make outbound calls.  It appears that we are receiving incoming calls from outside the network with no issue. We are working as quickly as possible to resolve the situation.  For additional updates on this situation, please visit our Systems Status page.  An update will be posted shortly.

Posted 5 days 18 hours ago

Aug 22, 2017

Employee E-mail Issue [Interruption]

Resolved

All employee e-mail services have been restored.  Please contact the Help Desk for assistance if you experience any technical issues by calling 928.317.5892 or by e-mailing helpdesk@azwestern.edu.

Thank you for patience.

 

Updated 3 weeks 6 days ago
Investigating

At 12:15 p.m. today, 08.22.17, IT is restarting a server.  Employees may be disconnected from their e-mail sessions as a result thereof.  Contact the Help Desk with questions or for additional information by calling 928.317.5892 or by e-mailing helpdesk@azwestern.edu

We apologize for the disruption of service. 

Posted 3 weeks 6 days ago

Aug 9, 2017

AWC Online/Blackboard being updated [Scheduled Maintenance]

Completed

Updates successfully Completed

Updated 1 day 44 min ago
Information

The Blackboard Learn management system is being updated at this time.

Please contact Help Desk if there are any questions. -Devin.

Posted 1 month 1 week ago

Aug 3, 2017

3C Network Service Interruption. [Interruption]

Resolved

Power is back up. 

Updated 3 weeks 4 days ago
Investigating

Good afternoon –

The power is out in the 3C Building and the Library due to a brief, weather-related power outage on Yuma Campus.  Phones, e-mail, internet, Blackboard, WebAdvisor, Recruit, are not available in these areas.

We are working as quickly as possible to restore service and will keep you posted.  Thanks for your patience – Brenda

Posted 1 month 2 weeks ago

AWC Online/Blackboard Learn "Something went wrong..." message [Interruption]

Resolved

The service has been restored so that the popup message no longer displays. -Devin.

Updated 1 month 2 weeks ago
Investigating

At about 07:30 Application Services and Distance Education were informed of and confirmed the persistence of a popup message telling the user that "Something went wrong..." when they loaded the page. 

While you may click past this error message, assignments may still not work and some courses have had calendar issues.

Application Services is currently working to resolve the issue and expects to have the error corrected by 09:30. -Devin.

Posted 1 month 2 weeks ago

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