The Arizona Western College Service status page is the home for real-time and historical information on our various enterprise system performance.

Contact Help Desk at (928) 317-5892 to report a new system interruption. Details regarding currently reported or closed enterprise system performance should be directed to the Manager of Application Services at (928) 317-6008.


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E.g., 08/17/2018

Nov 22, 2017

Self-Service Login Issues [Notice]

Information

SERVICE ALERT:  If you cannot log into Self Service, log into WebAdvisor FIRST and then log into Self Service.  This is a known issue that we are working to resolve as quickly as possible.  We apologize for the inconvenience. 

 

Posted 8 months 3 weeks ago

Oct 25, 2017

CRM Recruit and AWC Application process upgrade 27 October [Scheduled Maintenance]

Completed

Maintenance completed successfully.

Updated 8 months 3 weeks ago
Information

The Website https://apply.azwestern.edu will be offline during a maintenance update between the hours of 01:00 and 03:00 on the 27th of October.

The Monthly Maintenance Release details are hosted by Ellucian's eCommunities thread and are detailed here: https://ecommunities.ellucian.com/message/170689. A separate login is required.

Posted 9 months 3 weeks ago

Oct 12, 2017

New Phishing Attempt Circulating - 10.12.17 [Notice]

Information

Good afternoon, Campus Community –

This morning the Help Desk has received a multitude of reports that the following phishing e-mail has been circulating through the ranks (see screenshot below).  This is NOT a legitimate e-mail message, so you may simply delete it.  If you’ve already clicked on the link, please contact the Help Desk immediately by calling 928.317.5892 or by e-mailing helpdesk@azwestern.edu so we may assist you with remedial action. 

We appreciate your continued vigilance in identifying and reporting these attempts to breach our security.  Happy Thursday – Brenda

 

 

Posted 10 months 1 week ago

Oct 6, 2017

Phishing Attempt with AWC Logo [Notice]

Information

These phishers are getting awfully sneaky…  In this latest nefarious attempt to fool our user base, they’ve included a copy of our college logo (see attached image).

Please note that this is NOT A LEGITIMATE e-mail message, so go ahead and delete it.  If you have already clicked on the link, please contact the Help Desk for assistance immediately by calling 928.317.5892 or by e-mailing helpdesk@azwestern.edu.

THANKS for your continued vigilance and diligence in keeping our network and data secure.  – Brenda

Posted 10 months 2 weeks ago

Sep 13, 2017

Outbound Call Issue [Interruption]

Resolved

The issue has been resolved.  Thank you for your patience.  Please contact the Help Desk by calling 928.581.2629 or by e-mailing 928.317.5892 if you experience any residual effects. 

Updated 11 months 1 week ago
Investigating

District-wide, we are unable to dial telephone numbers outside the network.  In other words, we can dial each other’s extensions successfully, but we cannot dial “8” and make outbound calls.  It appears that we are receiving incoming calls from outside the network with no issue. We are working as quickly as possible to resolve the situation.  For additional updates on this situation, please visit our Systems Status page.  An update will be posted shortly.

Posted 11 months 1 week ago

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