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TECHNOLOGY AND NETWORK SERVICES (TANS)

Mission

The mission of the Technology & Network Services Department is to provide excellent, timely technology service and support to AWC's faculty, staff, and students.

Who We Are

TANS is comprised of three programming areas -- Network Services, Programming Services, and Technology Services -- but the Help Desk is your point of contact when you need assistance with ANY technology, network, phone, or AWC website-related issue.  

To contact the AWC Help Desk, you can call 928.317.5892 or e-mail your request to helpdesk@azwestern.edu, and we will ensure that you get the support you require.

You may also visit the Help Desk Portal where you will have access to technology 'How-tos', tips, tricks and find answers to tech support related questions. We also welcome your feedback on the site. We'd love to know what you like, what you feel is missing and what you'd like to see on the Help Desk Portal. We might not be able to address every request, but we do value your input.
 

  • Assistance with PC's, Mac's, printers, and other peripherals
  • Student & employee e-mail, WebAdvisor, Datatel, and Blackboard accounts
  • Technology purchases (software, computers, peripherals, etc.)
  • Network support and telecommunications (phone system, PDA’s, etc.)
  • Datatel programming and systems analysis
  • Software installation, use, and licensing
  • Needs-analyses, research, and recommendations for the procurement of technology-related equipment and supplies
  • Conference & Events support (graduation, guest speakers, board meetings, etc.)
  • Training (Outlook, Datatel, Web-page Editing, etc.)
  • Much, much more...

The Help Desk should be the first place you call if you need any sort of technical assistance.  We look forward to hearing from you!

 

Brenda Warnock -  Interim Director of Technology Support Services

Technology Services (AWC Help Desk)

 

Chad Coleman -  Interim Director of Computer Information Systems

Network Services

  • Damien Bates - Web Master II
  • Federico Cinco Sosa - Network Manager II
  • Roy Davis - System & Network Manager II
  • Chiu Szeto - System & Network Manager II 

Programming Services

  • Rama Aluri - Programmer/Analyst
  • Teresa Livingston - Computer User Support Specialist II
  • Vicky Thompson - Programmer/Analyst II
  • William Banes - Programmer/Analyst

  

For best service, please contact us via email at

helpdesk@azwestern.edu

or via phone at 928.317.5892.

 

 
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