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Work Request Procedure

Facilities Management (FM) provides emergency services, minor routine repairs, and custodial and grounds service for the main and outlying campuses. The information and instructions on this page are designed to provide instructions to the faculty and staff of AWC and NAU in Yuma for reporting equipment problems, trouble calls and requesting other services.

On this page:

  • Points of Contact
  • Prioritization
  • Work Orders
  • Power Outage
  • Occupant Comfort Zone
  • Custodial Setups

We hope this information makes the reporting process more user friendly for our customers. Please direct any questions or suggestions regarding these instructions to the Director of District Operations at (928) 314-9470.

POINTS OF CONTACT

Points of Contact are Division/Department Secretaries or Administrative Assistants and are responsible for screening all trouble calls. They will then forward appropriate ones to FM via e-mail to facilities@azwestern.edu

PRIORITIZATION

All work orders will be prioritized according to the nature of the problem. All Priority One requests will be considered emergencies and will require a 24-hour or sooner response from FM. The following problems are classified as emergencies:

  1. Smoke or natural gas smells
  2. Hazardous material spills
  3. Loss of water in residence halls, cafeteria or cottages
  4. Exposed live electrical wires
  5. Major water leaks
  6. Compromised security of buildings
  7. Power outage in occupied buildings
  8. Stopped up shower or sink in cottages or residence halls
  9. Clogged toilet, except where it is one of several
  10. Non-functioning cooler or freezer
  11. Situations that interfere with building entrance or egress
  12. Inoperable air conditioning in residence halls during periods when the temperature exceeds 95 degrees
  13. Shattered windows

Priority Two work orders are those considered to be urgent in nature but not emergencies. These will be completed within ten working days of submission. Priority two work orders for the residence halls and cafeteria will take precedence over others of the same priority.

Priority Three are those that will be accomplished within thirty days, manpower permitting.

Priority Four requests will be completed as time, manpower and funding permits.

There are three separate classifications of work orders facilities uses to separate by priority. Unscheduled or reactive maintenance (UM) will require priority one or two response. All requests that are not related to equipment breakdown or other building systems failure will be considered Routine maintenance (RM) and be assigned a priority three or four. Preventive or scheduled maintenance (PM) will always be assigned priority two responses and take precedence over all other work other than emergencies and residence hall and cafeteria trouble calls. Status of all open work orders can be checked by email at facilities@azwestern.edu or calling FM personnel at (928) 314-9470.

WORK ORDERS

Work orders will be issued for calls requiring emergency repair, custodial support, outside contractors, repairs to major capital equipment and all preventive and predictive maintenance or change in use.

Any request for facilities modification, renovation, or change in use needs to be submitted to the Director of District Operations via email to facilities@azwestern.edu

POWER OUTAGE

AWC has emergency backup power only for the NAU phone system and the computer maintenance room. In case of a complete campus power outage, APS must be contacted to re-energize the incoming power off campus to restore power for the campus. That call will be made either by Campus Police or Facilities personnel.

OCCUPANT COMFORT ZONE

Because of high energy costs, AWC has established temperature comfort zones for heating and cooling. In the winter, the set point for heating is 70 degrees. In the summer, the set point for cooling is 75 degrees. For those buildings on the Central Plant system, the occupants have the latitude to adjust the temperature + or - two degrees by moving the lever on the bottom of the thermostat between cool and heat. Special requests for exceptions to these standards should be forwarded with justification to this department after approval by the appropriate Vice President.

CUSTODIAL SETUPS

Request for custodial setups require a three day advance notice (which is strictly enforced) and must be submitted using the "Setup Request Form" on the Facilities main webpage.  Setup requests should not be submitted more than thirty days in advance.  Setups for a non-AWC/NAU function will be on a "manpower permitting" basis. These should also be accompanied by a Facilities Usage Request approval by the Director of Risk Management.

Contact Us

facilities@azwestern.edu
or (928) 314-9470

AFTER HOURS

Trouble calls after normal working hours should be directed to Campus Police at (928) 314-9500. During a normal work week FM provides onsite coverage from 7:00 A.M. until 3:30 PM. After 3:30 PM, and on weekends, call out is available for emergencies only. We strive for a 2-hour response time whenever possible.

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